Refund Policy
Last updated: 12 January 2026
This Refund Policy applies to all purchases made on https://zamesims.com (“Website”, “we”, “our”, “us”).
By purchasing from ZameSims, you acknowledge and agree to the terms outlined below.
1. Digital Product Nature
ZameSims sells digital eSIM data plans delivered electronically.
Due to the nature of digital products:
No physical item is shipped
eSIMs are delivered instantly or shortly after purchase
Once delivered, the product cannot be returned
2. Right to Cancel (UK & EU Customers)
Under the UK Consumer Contracts Regulations, digital content is not eligible for the 14-day cooling-off period once:
Delivery has begun, and
You have expressly agreed to immediate delivery, and
You acknowledge that your right to cancel is lost
By completing a purchase on ZameSims, you expressly consent to immediate delivery of digital content and acknowledge that you lose the statutory right to cancel once delivery begins.
3. Non-Refundable Situations
Refunds will not be issued in the following cases:
eSIM has been delivered successfully
QR code has been viewed, scanned, or downloaded
eSIM has been installed or activated
Device is incompatible or carrier-locked
Incorrect installation or user error
Poor coverage due to location or network limitations
Change of mind or unused data
Failure to read product details before purchase
4. Eligible Refunds or Replacements
Refunds or replacements may be considered only if:
The eSIM is proven to be defective
Activation fails due to a confirmed issue with our supplier
The issue is reported promptly
Supporting evidence is provided (screenshots, error messages, device details)
All refund decisions are made at our sole discretion.
5. Partial Refunds
Partial refunds may be offered only in exceptional cases, such as:
Major service failure caused by the supplier
Confirmed technical faults before meaningful usage
Used data is not refundable.
6. How to Request a Refund
To request a refund or replacement, contact us at:
Please include:
Order number
Email used for purchase
Device model
Description of the issue
Screenshots or proof where applicable
Failure to provide required information may delay or invalidate your request.
7. Refund Processing
If approved:
Refunds are issued to the original payment method
Processing time depends on your payment provider
We are not responsible for bank or processor delays
8. Fraud & Abuse
We reserve the right to:
Refuse refunds in cases of suspected fraud or abuse
Suspend or ban accounts engaged in misuse
Cancel orders violating our Terms & Conditions
9. Chargebacks
We encourage customers to contact us before initiating a chargeback.
Unjustified chargebacks may result in:
Account suspension
Blacklisting from future purchases
Evidence submission to payment processors
10. Changes to This Policy
We may update this Refund Policy at any time.
The latest version will always be available on our Website.
11. Contact Information
For refund-related questions, contact us at: