Terms and Conditions
Last updated: 12 January 2026
Welcome to ZameSims (“Website”, “we”, “our”, “us”).
These Terms and Conditions govern your use of https://zamesims.com and the purchase of any eSIM products from us.
By accessing, browsing, or purchasing from our Website, you agree to be legally bound by these Terms. If you do not agree, please do not use our services.
1. Company Information
ZameSims is an online business operating from the United Kingdom, providing digital eSIM data plans to customers worldwide.
We operate strictly as a reseller of eSIM services supplied by third-party telecommunications providers. We do not own, operate, or control any mobile network.
2. Eligibility
By using our Website, you confirm that:
You are 18 years of age or older, or
You have permission from a parent or legal guardian
You are legally permitted to purchase digital telecommunications services in your country
3. Nature of the Service (eSIM Products)
All products sold on ZameSims are digital eSIM data plans
No physical SIM cards are shipped
eSIMs are delivered electronically via QR code or activation details
Compatibility depends on your device model, operating system, and carrier lock status
It is your responsibility to ensure your device supports eSIM technology before purchase.
4. Delivery of eSIMs
eSIM details are delivered instantly in most cases after successful payment
Delivery is made via email or your account dashboard (if applicable)
In rare cases, delivery may take up to 24 hours
Please check your spam/junk folder before contacting support.
5. Activation & Usage
Activation instructions are provided with your eSIM
Data validity begins as stated on the product page
Some eSIMs activate immediately upon installation, others upon first network connection
We are not responsible for:
Incorrect installation by the user
Incompatible or carrier-locked devices
Delayed activation due to user error
Network interruptions or outages
6. Network Coverage & Performance Disclaimer
Coverage maps and service descriptions shown on our Website are indicative only.
Actual service quality may vary depending on:
Country or region
Network congestion
Local regulations
Device capabilities
Third-party network providers
We do not guarantee uninterrupted service, specific speeds, or full coverage in all locations.
7. Fair Usage Policy (FUP)
Some eSIM plans are subject to Fair Usage Policies imposed by network operators.
This may include:
Speed reduction after a certain data threshold
Temporary suspension in cases of excessive or abusive usage
8. Pricing & Payments
Prices are displayed in the selected currency
All prices include applicable taxes where required
Prices may change at any time without prior notice
Full payment is required before eSIM delivery
We use secure third-party payment processors and do not store full payment card details.
9. Refund & Cancellation Policy
Due to the digital and consumable nature of eSIM products:
❌ Refunds are not available once:
The eSIM has been delivered
The QR code has been viewed or scanned
The eSIM has been installed or activated
✅ Refunds or replacements may be considered at our discretion only if:
The eSIM is proven to be defective
Activation fails due to a confirmed supplier issue
The issue is reported promptly with clear evidence
Refunds will not be issued for:
Device incompatibility
User installation errors
Poor coverage in expected areas
Change of mind
10. User Responsibilities
You agree not to:
Misuse or abuse the service
Use the eSIM for unlawful activities
Attempt to resell or redistribute eSIMs without written permission
Interfere with network operations
Violation may result in immediate termination without refund.
11. Intellectual Property
All content on this Website, including but not limited to:
Text
Logos
Branding
Graphics
Website design
is the exclusive property of ZameSims and may not be copied, reproduced, or used without prior written consent.
12. Limitation of Liability
To the maximum extent permitted by law:
ZameSims shall not be liable for:
Loss of data or profits
Business interruption
Roaming charges incurred from other SIMs
Indirect or consequential damages
Our total liability shall not exceed the amount paid for the relevant eSIM product.
13. Indemnification
You agree to indemnify and hold harmless ZameSims from any claims, damages, or losses arising from:
Your misuse of the service
Violation of these Terms
Breach of applicable laws or regulations
14. Third-Party Providers
Our services depend on third-party network operators and suppliers.
We are not responsible for their actions, outages, or policy changes.
15. Termination
We reserve the right to:
Suspend or terminate access to our Website or services
Refuse service to any user
Cancel orders suspected of fraud or abuse
16. Governing Law & Jurisdiction
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
17. Changes to These Terms
We may update these Terms at any time without prior notice.
Continued use of the Website constitutes acceptance of the revised Terms.
18. Contact Information
For questions or support, please contact us at: